Refund policy
RETURN & EXCHANGE POLICY
Please read carefully before returning your items.
30-DAY RETURN POLICY
You have 30 days from the date of your order to return items.
Returned items must:
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Be in new condition
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Be unused and unwashed
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Not be perfumed or exposed to smoke
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Have no makeup stains
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Have all hangtags and labels attached
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Be properly packed
Returns that do not meet these conditions may be rejected.
RETURN COSTS
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Return handling fee: 7€
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Uncollected packages: €15 fee + €7 return shipping cost
We offer free returns.
The customer covers transport risk until the return has been received.
We are not responsible for returns that do not reach us. Please keep your tracking receipt.
REFUND PROCESSING
Returns are processed within 14 working days after we receive your return.
You will receive a confirmation email once processed.
Payment method refunds:
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Gift card payments → refunded to gift card first
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Klarna → invoice adjusted or refunded (please pause your invoice)
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Card payments → may take several banking days
FREE SIZE EXCHANGES
Size exchanges are free of charge.
Use our Return & Exchange Portal to request a different size.
Send back your original item and we will place a new order for you.
If the requested size is out of stock, a refund will be issued instead.