How can we help?
Our latest drop is the Essence Seamless set and AWY sweatshirt.
Your confirmation has been sent to the email you entered when you did your order. Please always double check so it is correct. If you do not receive a confirmation within a couple of hours, please email email@example.com and we will double-check your order.
Let us help you! Simply click on the “forgot your password?” marker and enter your email address in the next step. You will then get a link to reset your password. Kindly check your junk mail if you can´t find the email.
Make sure to visit the right region by clicking on the ‘globe’ icon in the footer on the left corner.
You will then be able to choose from our 5 different sites and currencies: Global(USD), Europe(EUR), Canada(CAD), Australia(AUD),Sweden (SEK)
This little email has a tendency of playing hide and seek. Kindly check your junk mail and you should find it hiding there.
If you still can't find it, contact us at firstname.lastname@example.org with the full name that your order was placed in and we will help you out.
You will receive a shipping confirmation from us, kindly check your junk mail for it.
If you still can't find it, kindly email us your order number and your question to email@example.com. We will then provide you with your shipping confirmation!
Sometimes the stock balance on the item you ordered is incorrect, which could mean that it has sold out and we are unable to fulfil the order. You will receive an email from us with a refund confirmation over the item that is sold out. However, if for some reason you are charged from an item that hasn’t been sent, please contact our customer service at firstname.lastname@example.org
Unfortunately, it is not possible to make changes or cancel an order that has been confirmed. If you still want to cancel you have to wait to you recieve your package and then make a return.
The delivery time is within 2-6 working days depending on which delivery option you choose.
In all kind of shipments you should be able to see a tracking link sent to your mail when your package is sent and you can follow/track the shipment with this
We strive to offer several domestic and international payment methods for our customers to give you the opportunity to feel safe and secure when ordering from awyrow.com.
As of today we offer the following payment methods:
In the countries where Klarna is approved, this option will be visible.
In the EU you don't pay any extra for customs. But in certain countries they have specific rules for import/export. Always look this up first, or email us at email@example.com if you have any questions.
UK customers needs to pay for custom after entrance in Brexit.
We offer a service where you are able to pay for custom in checkout-view. This means you pick either you pay for it when you place the order or if you want to pay this yourself when the package arrives. This option is now available for customers in Canada and will be shown in checkout.
This presupposes that the garment is unused and salable.
If you for some reason not have received a return-label you can contact us on firstname.lastname@example.org
Our deepest apologies if you have received a defect item.
Email us at email@example.com with clear photos of the faulty item. Describe your errand and we will help you shortly!
If you are unsure what size to order, kindly use our size guide for the best help!
(Please have in mind that our size guide only is a recommendation and guidance).
It is very hard to give a valuable answer on this question cause we all look different and have different body types. All we can say is that our Essence seamless are very elastic so you can probably take the smaller size. Our AWY sweatshirt fit as good smaller as bigger so that’s a stylish question of your choice.
You can send us an email to firstname.lastname@example.org and we will give our best to help you with your question. If you don't get an answer within 48 hours please try contacting us again - sometimes emails get lost on the way.
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